Help and Contact

We apologise if you have not yet received a reply to your email. Don't worry, you do not need to email us again.

If your flight home is delayed and you return later than booked, the car park may charge for the extra time. Any charge is at the car park's discretion and is paid directly to it. A parking booking can't be extended with APH once it has started. If you know you'll be late, call the car park on the number in your confirmation.

All additional fees for delayed returns are payable directly to the service provider and rates will vary. If you require further information on overstay charges please contact your parking service provider on the number given on your confirmation. It is important for you to also remember that a parking booking cannot be extended with us once the booking has started, for any queries regarding extra time and charges at your car park please call the car park directly.

If you change your car, that is not a problem! We recommend that you make us aware of this change before you arrive at your carpark. You can do this by logging in to myAPH and changing your Car Details.

To update your details:

1. Log in to myAPH

2. Use the email address you booked with. If you don't have an account yet, register with that email address

3. Go to the Car Details section and enter your new vehicle information

This ensures your car is recognised on arrival so you can park without delay and begin your journey more smoothly.

If You Change Your Car at the Last Minute

If you are unable to update your car details before arriving:

• For Park and Ride bookings
  Allow a little extra time when arriving
  Let the receptionist know or press the intercom at the car park barrier for assistance

• For Meet and Greet bookings
  Call your Meet and Greet provider using the number on your booking confirmation
  Inform them of the new car so they know what to expect

There is no need to create a new booking if your vehicle changes. Just update your details online or notify staff on arrival.

No, there's no fee to amend a booking. If the change alters the price, we charge the new booking in full and refund your original payment.

Call the car park on the number in your confirmation, and they'll tell you what to do.

Your parking booking follows its usual cancellation terms. If your flight is cancelled before your deadline, cancel or amend in myAPH for a full refund. After the deadline the booking can't be refunded, but we can email you a letter confirming your booking to support a travel insurance claim.

View All Past, Upcoming and Cancelled Bookings in Your Dashboard

Yes, when you are logged into your myAPH account, you can view your full booking history, including:

• Upcoming bookings

• Completed bookings

• Cancelled bookings

To access your booking history:

1. Log in to your account at www.aph.com

2. Go to your Dashboard

3. Select the Bookings section

4. All of your previous and current bookings will be displayed

This feature allows you to easily track your travel history, rebook previous services, or confirm past travel details.

APH does not offer refunds for unused parking days if you return early, but we can provide a letter to support an insurance claim.

If you return from your trip earlier than planned, you will not be eligible for a partial refund for the unused days of your parking or hotel stay. This policy applies regardless of the reason for your early return.

What you can do instead:

• Request an insurance support letter to assist with a claim through your travel insurance provider.

How to request a letter:

• Email: [email protected]

• Include:

  • Your full name

  • Booking reference number

  • A request for an insurance letter stating your early return

This document may help you recover costs through your insurer if your policy covers unused travel services.

No. You can show your confirmation on your phone. You can also view it, or have it sent again, in myAPH.

The VAT is shown on your booking confirmation. You can view it, or have it sent again, in myAPH.